Enhancing the visibility and comparability of diverse learning and mobility opportunities across HEIs, emphasising the importance of machine-readable metadata for easy comparison and discovery.
Simplifying credit recognition and cross-institutional enrolment, emphasising seamless data exchange to support all forms of learner mobility and academic continuity.
Streamlining the management and governance of shared resources among alliance members, covering both physical and virtual assets.
Promoting the accessibility and mobility of educational materials, fostering a collaborative and accessible educational environment.
Establishing a standardised approach for the exchange of learners' activity data to ensure a seamless integration of various virtual learning environments.
The digital management of educational credentials (issuance, verification, revocation), affirming the achievements from diverse learning experiences.
Achieving interoperability for user identities across educational transitions, ensuring consistent identification throughout their academic journey.
Developing a cohesive framework for trusted institutional identities, facilitating smoother collaborations and exchanges between HEIs.
Advancement Management builds understanding and support for an institution's vision and mission, long-term investment, engagement, participation, and philanthropy.
Artificial intelligence (AI) refers to computer systems that can perform tasks typically requiring human intelligence, such as reasoning, learning, and problem-solving. AI includes technologies like machine learning, where computers improve their performance based on data, and deep learning, which mimics the way the human brain processes information. AI is used in many areas, from chatbots and recommendation systems to education, self-driving cars and medical diagnostics.
Asset provisioning building block enables the process of aquiring new assets either physical or virtual.
Availability and usage management building block enables the processes to aquire the right to use a limited resource and release it afterwards.
Business Capability Management designs, configures, and lifecycle-manages an institution's business capabilities. Notes: This capability provides guidance and direction on how business capabilities are fulfilled. The outcomes sought from Business Capability Management vary from one enterprise to another, but are concerned typically with efficiency and effectiveness, user experience, and ensuring that the formation and operation of business capabilities is sustainable and enduring.
Campus Security Management provides and manages institution security services for safety and protection of people and assets. Notes: Campus Security Management may include physical security presence and monitoring, building access management, and incident and emergency response management.
Careers Advice provides information, skills development, and experiences relevant to employability. Notes: Careers Advice provides students with information, advice, guidance, practical skills, and experiences that helps them plan and prepare for their future work and life with the help of information, workshops, events, and services. Careers Advice often works in collaboration with curriculum establishment, volunteering, and placements.
Communication & Collaboration technologies facilitate information exchange, interaction, and joint work between people.
Comments Communication & Collaboration technologies cover a broad scope of technical capability, and include “Unified Communication & Collaboration” platforms. Such technologies enable people to interact and work together regardless of their physical location.
Communications Management delivers and responds to broadcast and conversational communications. Notes: Communications Management is offered has a comprehensive business capability that includes communications between the institution and its internal and external audiences. The scope of communications includes contexts such as marketing and publicity, crisis and emergency, staff and student engagement, and other purposes. Capability Assessment: StaffBase for internal communications maturity: https://staffbase.com/en/internal-communications-strategy-model/?; Communication Maturity Index: https://doi.org/10.1016/j.pubrev.2019.05.012; United Nations Strategic Communications Framework: https://statswiki.unece.org/display/SCFP/1.2+Communications+Maturity+Model; Quadient Customer Communications Management: https://resources.quadient.com/m/7ea854724b52f0c6/original/CCM-Maturity-Model.pdf
Completion Award assembles and issues credentials that recognise completion of study. Notes: Completion Award is applicable to any learning situation in which a student is issued with a credential, noting that the nature of the credential ranges broadly from a certificate of attendance to a digital badge to an academic transcript to a formal testamur.
Completion Management confirms and recognises completion of study. Notes: Completion Management is responsible for confirming and asserting that a student has achieved the learning outcomes expected from a curriculum component and fulfilled any rules and regulations that might be applicable. In this context, a curriculum component could be a microcredential, a short course, a certificate or diploma, or a traditional degree such as a bachelors, masters, or doctorate.
Curriculum Delivery administers and operates the learning opportunities offered by an institution.
Curriculum Management designs, produces, or sources curriculum components.
Notes:
Curriculum Management includes all those activities in the institution that plan and produce its portfolio of educational products, and ensures the institution is able to deliver them. It is also responsible for planning, deciding and providing the production inputs needed to deliver curricula. Institutions of higher education generally offer a broad portfolio of educational products that provide many different learning outcomes and which, accordingly, need different configurations of resources to deliver. As a result Curriculum Management is a complex capability and will incorporate a number of more specialised capabilities. "Curriculum" is defined as all the planned learning opportunities offered to learners by the educational institution and the experiences learners encounter when the curriculum is implemented.
The Cybersecurity domain contains the technology capabilities required to protect systems, networks, programs, and assets from digital attacks.
The Data & Information domain contains the technologies that provide services to store and manage structured and unstructured data.
Data Management plans, creates or acquires, stores, uses, archives, and disposes of data. Notes: The DAMA definition of Data Management is "the development, execution, and supervision of plans, policies, programs, and practices that deliver, control, protect, and enhance the value of data and information assets throughout their lifecycles.", from the DMBOKv2.
Digital Identity technologies are foundational to the identification and authentication, authorisation and access, and lifecycle-management services applicable to individuals and entities.
Functions to create and update existing educational resources.
The End-User Computing domain contains the technologies that provide tools, services, and capabilities for end-users to interact with systems and use foundation services.
Engagement & Relationship Management develops and sustains connections between an institution and its customers, stakeholders, and groups.
Enterprise Architecture conducts enterprise analysis, design, planning, and implementation to aid successful development and execution of strategy. Capability Assessment: Itana Enterprise Architecture Maturity Model for Higher Education, EAMM-EDU: https://spaces.at.internet2.edu/display/itana/EA+Maturity+Model+Home; Gartner IT Score for Enterprise Architecture and Technology Innovation: https://www.gartner.com/document/3993071
Examination Management coordinates the planning and conduct of formal learning-assessment activities. Notes: Exams are formal assessments of the learning activities undertaken in curriculum components, usually Subjects. Exams may take many formats, including written, oral or performance, and may be undertaken in person, online, or in hybrid modes, with or without assistance, including assistive technologies. The conduct of examinations may be overseen by invigilation or supervision.
Facilities & Estate Management manages and maintains an institution's physical estate, property, and facilities.
Financial Management manages all aspects of an institution's finances.
Governance, Risk, & Compliance performs governance, risk management, and compliance activities.
The Higher Education Business Capability Model describes a standard set of Business Architecture elements relevant to Higher Education. It can be used as a reference for Business Stakeholders, Enterprise Architects, and Technology Strategists to engage in discussion regarding business
effectiveness, needs, and challenges. Standing alongside the accompanying Business Model Canvas, the Business Capability Model elaborates the core value chains for higher education and their underlying business capabilities.
The HERM Technology Reference Model describes the industry-agnostic domain of technology services and things that are required to implement applications and business capabilities in higher education.
USAGE
The Technology Reference Model (TRM) provides a taxonomy that facilitates the inspection, understanding, and planning of an institution's current-, transition-, and future-state technology estate. These artefacts can be used by Enterprise Architects, Solution Architects, Technology Leaders, and other stakeholders to support technology-portfolio rationalisation and optimisation, simplify architecture governance, enable the ICT strategic planning, and support benchmarking activities.
Human Resource Management manages strategic and operational human capital functions within an institution. Notes: Human Resource Management covers a wide range of activities including recruitment and selection of employees, performance management, compensation, training and development, career support, team development, communication and conflict, industrial negotiation, and resolution and HR strategy.
Identity & Access Management manages information about people and things, instantiates and enforces organisational business rules and policy regarding entitlements to systems and services, and mediates access requests and identity verification. Capability Assessment: Gartner IT Score for Identity & Access Management: https://www.gartner.com/en/documents/3993765
Information & Communication Technology Management plans, builds, and runs an institution's technology services and solutions. Notes: The four business capabilities that are children BC201, Information & Communication Technology Management, were seeded to reflect the four primary process domains from the COBIT framework. We acknowledge COBIT as the inspiration for these four capabilities, and encourage users of the model to undertake further examination of the COBIT framework by visiting the ISACA website.
Information Management describes, organises, distributes, and governs information. Notes: Information management entails all the resources, (staff, equipment, processes, information systems, data repositories) that are deployed by an organisation to render information discoverable, accessible, intelligible, relevant, trustworthy and affordable. Educational organisations are highly dependent on information and systems that automate their use of information. As a result information management is a capability with a large number of concerns and specialisations, that are in some cases highly distributed, and in others concentrated on highly specialised organisational functions.
Information Security Management protects the confidentiality, integrity, and availability of information in an institution's care. Notes: Cybersecurity is the related technical discipline responsible for the protection of ICT infrastructure, systems, and networks against unauthorised access or criminal use.
The Infrastructure domain contains the technologies that provide compute, storage, networking, and higher-order platform services.
Learning Assessment assesses the student's knowledge of learning outcomes. Notes: Learning Assessment is applicable to all curriculum delivery modes, including blended learning and work-based and work-integrated learning.
Learning Recognition Management evaluates prior learning and experiences of students and decides on equivalent recognition. Notes: This business capability includes the receipt, assessment, and response to applications for the recognition of prior learning, and maintains transfer-credit-articulation precedent databases and rules, and other evaluation mechanisms as required.
Legal Services manages and advises an institution on legal matters.
Library Administration provides and manages an institution's library services. Notes: Institutional libraries usually provide services to the institution's staff and students, approved readers and academic visitors, and members of the public. These services typically include the provision of and participation in inter-library lending and access arrangements and similar use-cases .
Marketing Management identifies target markets and designs and oversees the execution of activities that promote an institution's products and services. Notes: Some of the goals Marketing Management has are to enable the understanding of customer and stakeholder requirements to position products and services to meet customer requirements, and to develop and maintain brand equity and consistency. Capability Assessment: McKinsey M3 Modern Marketing Model Diagnostic: https://www.mckinsey.com/capabilities/growth-marketing-and-sales/solutions/periscope/solutions/marketing-solutions/modern-marketing-model-diagnostic
from EdMatrix - https://www.edmatrix.org/Dimensions#taxonomy
from EdMatrix - https://www.edmatrix.org/Dimensions#taxonomy
Policy Management governs the development, establishment, amendment, and review of policies to ensure relevance, authority, and consistency with internal and external legislation, and defines the roles, responsibilities, and authorities in relation to the development, establishment, amendment, and review of policies.
Make catalogue entries available. An example of this building block is the implementation of the Erasmus Without Papers (EWP) Courses API.
Publish repository entry ABB is a Business Process that supports the publication of existing entries from one repository of educational resources.
Repository access management building block includes the processes required to administer users' access rights to different assets.
Research Activity manages the undertaking of systematic investigation. Notes: Research Activity manages the active aspects of the research project lifecycle and attempts to provide conditions that maximise opportunities for the delivery of valid and valuable research outputs. Research activities can be found in all scholarly fields, and may include scientific experiments, social science surveys, historical research, and other structured techniques.
Research Assurance manages frameworks and expectations for the responsible and compliant conduct of an institution's research activities.
Research Dissemination manages the sharing of research findings with target audiences. Notes: Research Dissemination spans the planning, conduct, and tracking of the publishing, announcing, and communication of research initiatives and research findings in both traditional media (e.g., research journals and books, conferences and meetings, websites and blogs) and in other media (e.g., community engagement and storytelling, social media, and a widely-accessible range of public-speaking opportunities).
Research Funding acquires financial resources required to support research, training, and service through various agreements.
Research Management enables and facilitates the administrative and operational functions required to support research activity.
Research Opportunities & Planning manages the establishment of the research plan and the resources required to support research.
Research Output Management assembles, records, publishes, and curates research outputs. Notes: The Research Output Management business capability includes the application and management of bibliometric techniques such as citation and attribution metrics.� Research Output Management is generally applicable to works of all types (such as those detailed in the ORCID scheme detailed at https://info.orcid.org/ufaqs/what-work-types-does-orcid-support/).
Search ABB is a Business Function that enables the discovery, filtering and ordering of information.
The Software Delivery & Execution domain contains the technologies used to create, deploy, and run digital solutions.
Strategy Management defines the direction of an institution and its strategic initiatives. Notes: Strategy Management is applicable to an institution as a whole, and may also be scoped to specific organisational units or particular functions. The desirable outcome of strategy management is usually aligning goals with vision and mission.
Student Admission receives and evaluates applications to admit students to an institution. Notes: The decision to admit a student to an institution may consider a wide range of factors, including entrance merit, the recognition of prior learning, and quota systems that determine the number of available places.
Student Assessment evaluates student learning throughout the curriculum. Notes: Student Assessment evaluates student learning across undergraduate, post-graduate, coursework, practical, and research learning.
Student Enrolment enables students to enrol in curriculum components. Capability Assessment: EAB Strategic Enrollment Management Plan Framework: https://eab.com/research/community-college/toolkit/strategic-enrollment-management-plan-framework/
Student Management administers the student life cycle and maintains core student records.
Student Recruitment promotes an institution and its curriculum to prospective students.
Student Support provides broad academic and personal support to students during their studies.
Study Application Management receives, assesses, and responds to applications to study.
Supporting Services includes a range of business capabilities that support an institution to operate its value chains and its enabling capabilities.