Communications Management delivers and responds to broadcast and conversational communications. Notes: Communications Management is offered has a comprehensive business capability that includes communications between the institution and its internal and external audiences. The scope of communications includes contexts such as marketing and publicity, crisis and emergency, staff and student engagement, and other purposes. Capability Assessment: StaffBase for internal communications maturity: https://staffbase.com/en/internal-communications-strategy-model/?; Communication Maturity Index: https://doi.org/10.1016/j.pubrev.2019.05.012; United Nations Strategic Communications Framework: https://statswiki.unece.org/display/SCFP/1.2+Communications+Maturity+Model; Quadient Customer Communications Management: https://resources.quadient.com/m/7ea854724b52f0c6/original/CCM-Maturity-Model.pdf